Privacy policy

At My100.ai, we are committed to safeguarding the privacy of our clients. This policy outlines how we collect, use, and protect personal information provided by our users. By engaging with our services, you consent to the practices described in this policy.## Information Collection

1. **Personal Information:** We collect personal information such as names, business addresses, and other contact details provided by clients when they engage our services.
2. **Usage Data:** We gather information on how clients interact with our services to improve the user experience. This includes data on phone usage, system interactions, and service preferences.
3. **Technical Data:** Our systems collect technical data such as IP addresses, browser types, and device specifications to ensure optimal service delivery.
4. **Communications:** We retain records of communications with our clients, including emails and service calls, to manage and improve our service offerings.
5. **Cookies:** Our website uses cookies to track user activity and preferences, helping us tailor services to individual needs.
6. **Third-Party Data:** We may receive information from third-party service providers that assist in enhancing our service capabilities.

## Use of Information

1. **Service Delivery:** We use the collected information to provide and improve our AI consulting and business phone solutions.
2. **Personalization:** Information helps us tailor services to meet the specific needs of each client.
3. **Communication:** We use client contact information to manage communications regarding our services, updates, and support.
4. **Security:** Information is used to safeguard our systems and protect against unauthorized access.
5. **Analytics:** We analyze collected data to understand usage trends and improve our services.
6. **Compliance:** We may use information to comply with legal obligations and protect the rights and interests of My100.ai.

## Information Sharing

1. **Service Providers:** We may share information with third-party providers to enhance our service delivery, subject to confidentiality agreements.
2. **Legal Requirements:** Information may be disclosed if required by law or to protect the rights and safety of My100.ai and its clients.
3. **Business Transfers:** In the event of a merger, acquisition, or asset sale, client information may be transferred to the relevant third party.
4. **Consent:** Information may be shared with third parties if consent has been given by the client.

## Data Security

1. **Protection Measures:** We implement stringent security measures to protect personal information from unauthorized access and misuse.
2. **Access Control:** Access to personal information is limited to authorized personnel who require it for service delivery.
3. **Data Encryption:** Sensitive information is encrypted during transmission to maintain its integrity and confidentiality.

## Data Retention

1. **Retention Period:** We retain personal information for as long as necessary to fulfill the purposes outlined in this policy.
2. **Deletion Requests:** Clients may request the deletion of their personal information, subject to compliance with legal and business retention requirements.

## Client Rights

1. **Access and Correction:** Clients have the right to access and correct their personal information held by My100.ai.
2. **Objections:** Clients may object to the processing of their personal information for specific purposes.
3. **Withdraw Consent:** Consent for data processing can be withdrawn at any time, affecting future processing activities.
4. **Complaints:** Clients may lodge complaints with relevant authorities if they believe their data protection rights have been violated.

## Updates to Policy

1. **Policy Changes:** We may update this policy periodically to reflect changes in our practices or legal requirements.
2. **Notification:** Clients will be notified of significant changes to the policy through appropriate communication channels.

## ConclusionWe value the trust our clients place in us and are dedicated to protecting their privacy. For any questions or concerns regarding this privacy policy, please reach out to us.